Welcome to Promote It
Promote It is a community where brands and creators come together to create amazing content and build meaningful partnerships. These guidelines help everyone have a positive, productive, and professional experience.
Think of these as the "golden rules" for being a great member of our community. For detailed legal policies, see our Terms of Service and Acceptable Use Policy.
Our Core Values
🤝 Be Authentic
Real followers, real engagement, real you. Authenticity builds trust and creates better partnerships.
💬 Communicate Clearly
Clear expectations lead to great results. Be specific about what you need or what you can deliver.
⚡ Deliver Quality
Whether you're creating content or running campaigns, quality matters. Take pride in your work.
🌟 Respect Everyone
Treat others how you want to be treated. Professional, respectful, and kind interactions always.
For Creators
✅ Do's
- Be yourself - Your authentic voice is what brands value
- Be honest about your metrics - Real numbers build real partnerships
- Read campaign briefs carefully - Understanding requirements saves everyone time
- Deliver on time - Respect deadlines and communicate if you need more time
- Disclose sponsorships - Make a clear, conspicuous disclosure such as #ad when appropriate and follow the law that applies to your audience
- Create or properly license content - Make sure every submitted element is authorized
- Ask questions - If something isn't clear, just ask
- Be professional - Even in casual chats, maintain professionalism
❌ Don'ts
- Buy fake followers or engagement - Manipulation may lead to restrictions up to permanent termination
- Inflate your metrics - Honesty is the best policy
- Game Program rules - Do not manipulate minimum views, caps, cycles, rankings, referrals, or rewards
- Copy others' work - Plagiarism hurts everyone
- Ignore feedback - Brands invest time in giving you direction
- Ghost brands - If you can't complete a campaign, communicate early
- Reuse content without permission - Unless rights are clearly specified
For Brands
✅ Do's
- Write clear briefs - The clearer you are, the better the content
- Specify usage rights - Tell creators exactly what rights you need
- Set realistic expectations - Great content takes time
- Review submissions promptly - After 72 hours, an eligible submission may auto-approve when Program status and funding rules are satisfied
- Keep your shared wallet funded - Active Programs and accrued creator rewards must remain covered
- Give constructive feedback - Help creators understand what you need
- Treat creators professionally - Respect their role and the terms governing your relationship
- Pay on time - Honor your commitments
- Be responsive - Answer questions and provide guidance
❌ Don'ts
- Make vague requests - "Make it viral" isn't a brief
- Ask for free work - "Exposure" doesn't pay bills
- Request unrealistic deliverables - Be fair in your expectations
- Reject without reason - Give creators feedback they can use
- Expect unlimited revisions - Be clear upfront about revision policies
- Steal content - Only use content according to agreed terms
- Change terms to avoid payment - A cancellation or edit does not erase valid rewards already earned
Communication Best Practices
💬 In Messages
- Be professional but friendly
- Respond within 24-48 hours when possible
- Keep conversations on-platform for transparency
- Be clear about timelines and expectations
- Document important agreements in writing
🚫 Never
- Harass or spam other users
- Use abusive or threatening language
- Share others' personal information
- Send unsolicited marketing messages
- Impersonate others
Content Standards
What's Welcome:
- Creative, original content that follows campaign briefs
- Professional campaigns with clear objectives
- Honest product reviews and authentic endorsements
- Content that complies with platform and advertising standards
- Properly disclosed sponsored content
What's Not Allowed:
- Adult content, pornography, or sexual services
- Hate speech, discrimination, or harassment
- Violence, gore, or dangerous activities
- Misinformation or deliberately false claims
- Illegal products or services
- Plagiarized or stolen content
- Content promoting self-harm or eating disorders
Integrity Matters
🚨 Zero Tolerance
We have zero tolerance for:
- Fake followers, bots, or engagement pods
- Fraudulent metrics or inflated statistics
- Manipulated Program caps, leaderboards, referrals, or reward calculations
- Payment fraud or chargeback abuse
- Harassment, threats, or abusive behavior
- Copyright infringement or IP theft
Consequence: We may investigate and take proportionate action under the Terms of Service, including content removal, payment review, restrictions, suspension, or termination. Serious violations may require immediate action, and unlawful conduct may be reported or pursued where appropriate.
Building Trust
- Be transparent - If you make a mistake, own it
- Honor commitments - Do what you say you'll do
- Keep records - Document agreements and deliverables
- Communicate proactively - Don't wait for problems to escalate
- Build relationships - Long-term partnerships are built on trust
Resolving Issues
If Something Goes Wrong
- Talk it out - Most issues can be resolved with clear communication
- Document everything - Keep records of conversations and agreements
- Be solution-oriented - Focus on resolving the issue, not placing blame
- Use the platform - Keep discussions on Promote It for transparency
- Contact support - If you can't resolve it, we're here to help
Reporting Problems
If you encounter policy violations or need help:
- Use the support option in account settings for general help or a bug report
- Email [email protected] for assistance
- Email [email protected] for serious violations
- Provide details and evidence when reporting
Success Tips
For Creators 🎨
- • Complete your profile thoroughly
- • Showcase your best work
- • Be responsive and professional
- • Build a strong portfolio
- • Build a reliable record of eligible completed work
For Brands 🎯
- • Write detailed campaign briefs
- • Set clear success metrics
- • Provide examples and references
- • Budget appropriately for quality
- • Build relationships with creators
Remember
Promote It is more than a platform—it's a community. Every brand and creator here is working toward their goals. By following these guidelines, you help create an environment where everyone can succeed.
Your reputation matters. How you conduct yourself here reflects on you professionally. Build relationships, deliver quality, and treat others with respect.
Together, we're building something great. Welcome to Promote It! 🚀
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