Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("Policy") governs your use of promote.sh's platform and services (the "Service"). By accessing or using the Service, you agree to comply with this Policy and our Terms of Service.

This Policy is designed to ensure that promote.sh remains a safe, professional, and productive platform for brands and creators to collaborate. Violations of this Policy may result in account suspension or termination without refund.

2. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

2.1 Illegal Activities

• Violating any applicable local, state, national, or international law or regulation
• Promoting or facilitating illegal activities
• Engaging in fraud, money laundering, or financial crimes
• Infringing on intellectual property rights (copyright, trademark, patent, trade secret)
• Distributing illegal content or materials
• Violating export control laws or sanctions

2.2 Harmful or Abusive Behavior

• Harassment: Harassing, bullying, threatening, or intimidating other users
• Hate Speech: Posting content that promotes violence or hatred against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Discrimination: Discriminating against users in campaign opportunities or business dealings
• Doxxing: Publishing private or personal information about others without consent
• Impersonation: Impersonating another person, brand, or entity
• Defamation: Making false statements that damage another person's or brand's reputation

2.3 Fraudulent Activities

• Fake Metrics: Using fake followers, bots, or artificially inflated engagement metrics
• Misrepresentation: Misrepresenting your audience size, demographics, or engagement rates
• Payment Fraud: Attempting to circumvent payment systems or platform fees
• Chargeback Abuse: Filing fraudulent chargebacks or payment disputes
• False Claims: Making false claims about campaigns, deliverables, or results
• Multiple Accounts: Creating multiple accounts to manipulate the platform or avoid restrictions
• Bid Manipulation: Colluding with other users to manipulate campaign pricing

2.4 Inappropriate Content

You may not create campaigns or submit content that contains:

• Adult Content: Pornography, sexually explicit material, or adult services
• Violence: Graphic violence, gore, or content that glorifies violence
• Hate Content: Content promoting hatred, discrimination, or violence
• Dangerous Activities: Content promoting self-harm, suicide, or dangerous challenges
• Misinformation: Deliberately false or misleading information, especially related to health, safety, or elections
• Regulated Goods: Illegal drugs, weapons, explosives, or other regulated items (unless properly licensed and compliant)

2.5 Spam and Abuse

• Sending unsolicited messages or spam to other users
• Mass messaging users without their consent
• Posting repetitive or irrelevant content
• Creating fake accounts or engagement
• Manipulating search results or recommendations
• Scraping or harvesting user data

2.6 Technical Abuse

• Using automated systems, bots, or scripts to access the Service
• Attempting to gain unauthorized access to accounts or systems
• Reverse engineering or decompiling the Service
• Uploading viruses, malware, or malicious code
• Interfering with or disrupting the Service or servers
• Bypassing security measures or access controls
• Excessive API usage or rate limit violations

2.7 Intellectual Property Violations

• Uploading content you don't have rights to use
• Using copyrighted music, images, or videos without permission
• Infringing on trademarks or brand identities
• Plagiarizing others' work
• Using brand assets without authorization

3. Campaign-Specific Requirements

3.1 For Brands

Brands must:

• Create campaigns that comply with advertising standards and regulations
• Provide clear, honest campaign requirements
• Properly specify content usage rights in campaign details
• Not request content that violates laws or platform policies
• Review submissions in a timely manner (within 3 days)
• Provide legitimate feedback for revision requests
• Not discriminate against creators based on protected characteristics
• Honor payment obligations for approved work
• Not misuse creator data or contact information

3.2 For Creators

Creators must:

• Submit only original content or content you have rights to use
• Accurately represent your audience metrics and demographics
• Not use fake followers, bots, or engagement manipulation
• Comply with FTC disclosure requirements for sponsored content
• Clearly disclose brand partnerships in your content
• Meet campaign requirements and deadlines
• Submit genuine work that matches your application/pitch
• Not plagiarize or copy others' content
• Obtain necessary permissions for featured individuals or locations

3.3 FTC Compliance

All sponsored content must comply with Federal Trade Commission (FTC) guidelines:

• Clearly disclose material connections with brands
• Use clear language like "#ad" or "#sponsored" prominently in posts
• Make disclosures visible and understandable to your audience
• Don't bury disclosures in hashtags or "Show More" sections
• Ensure disclosures are platform-appropriate and noticeable

4. Restricted Categories

The following categories require special compliance and may be restricted or prohibited:

4.1 Highly Regulated Industries

• Alcohol: Must comply with local laws, age restrictions, and platform policies
• Tobacco/Vaping: Generally prohibited or heavily restricted
• Cannabis: Must comply with applicable laws and platform policies
• Gambling: Must comply with licensing requirements and local laws
• Pharmaceuticals: Must comply with FDA regulations and medical advertising laws
• Financial Services: Must comply with regulatory requirements and disclaimers
• Cryptocurrency/NFTs: Must comply with securities laws and disclosure requirements

4.2 Sensitive Content

• Political Content: Must comply with campaign finance laws and disclosure requirements
• Health Claims: Must be truthful, substantiated, and not misleading
• Weight Loss Products: Must comply with FTC guidelines on endorsements and results
• Dating Services: Must comply with applicable regulations

5. Enforcement

5.1 Violation Consequences

Violations of this Policy may result in:

• Warning: First-time minor violations may receive a warning
• Content Removal: Removal of violating campaigns or submissions
• Account Suspension: Temporary suspension of account access
• Account Termination: Permanent termination of account
• Payment Withholding: Withholding of payments for fraudulent activity
• Legal Action: Referral to law enforcement for illegal activities

5.2 Investigation Process

When we receive reports of policy violations:

• We review reports and investigate alleged violations
• We may request additional information from involved parties
• We make decisions based on available evidence and our policies
• Decisions are made at our sole discretion
• We may take action without prior notice for serious violations

5.3 Appeals

If you believe an enforcement action was taken in error:

• Contact us at contact@promote.sh within 30 days
• Provide detailed explanation and supporting evidence
• We will review your appeal and respond within 15 business days
• Our decision on appeals is final

6. Reporting Violations

If you encounter content or behavior that violates this Policy:

• Use the "Report" button on campaigns, profiles, or messages
• Email us at abuse@promote.sh with details and evidence
• For copyright violations, see our DMCA Policy
• For security vulnerabilities, email security@promote.sh

Please provide as much detail as possible:

• User or campaign involved
• Specific violation and policy section
• Screenshots or other evidence
• Date and time of incident

7. Platform Responsibility

While we strive to maintain a safe platform:

• We are not responsible for user-generated content
• We do not pre-screen all campaigns or submissions
• We cannot guarantee all content complies with our policies
• Users are responsible for their own actions and content
• We encourage users to report violations promptly

As stated in our Terms of Service, promote.sh is a platform that connects brands and creators. We are not a party to agreements between users and do our best to prevent problems, but we are not liable for user actions.

8. Changes to This Policy

We may update this Policy from time to time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

We will notify you of significant changes through:

• Email notification
• In-app notification
• Notice on the website

9. Contact Us

If you have questions about this Policy: